Thank you for visiting Le Train Fantôme!

Ordering:

All items on our site are priced in Pound sterling and are inclusive of the VAT. When you place an order you will receive an acknowledgement email confirming receipt of your order. You will then receive another email when your order has been despatched.

Shipping:

We ship worldwide from the UK. Dispatch times vary according to availability. We aim to ship your order within 2 to 4 days for items in stock. Made to order items will take from 2 to 4 weeks to ship. All orders unless small (cards, prints, posters, badges) or stated otherwise are sent via Royal mail recorded delivery. Please note that custom duties and taxes for orders shipped outside of the European Union are the responsibility of the customer.

Returns:

Most of our items are handmade, slight variations may occur but do not affect the quality of the item. If for any reason you are not happy with your order, please contact us as soon as you receive your package to discuss the reasons. The item may then be returned undammaged and unused in its original packaging within 7 days of receipt. The return postage is the responsibility of the customer. We are sorry we can not accept returns of commissioned items.

Payment:

We accept Visa, MasterCard, American Express, or regular account payments all through PayPal.

Privacy:

We will never pass your details on to any third party. Your details will solely be used by us to send you updates via our mailing list. You can unsubscribe from the mailing list if you do not wish to receive any newsletters from us.

Intellectual property:

All content of this website is subject to copyright and may not be used or reproduced without authorisation.

Credit:

The lookbook/slideshow photographs have been styled and taken by Aurélie Lécuyer, www.albertethenriette.com.